TERMS AND CONDITIONS OF THE 4SM.EU ONLINE STORE

§ 1. GENERAL PROVISIONS

  1. The online store operating at https://4sm.eu/ (hereinafter referred to as the “Store”) is operated by THESAN SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Henryka Sienkiewicza 14B/8, 58-200 Dzierżoniów, Poland, entered into the Register of Entrepreneurs of the National Court Register (KRS) under number 0000708135, NIP (Tax ID): 8822128457, REGON: 368951233 (hereinafter referred to as the “Seller”).
  2. Seller’s contact details:
    • Registered office / Delivery address: ul. H. Sienkiewicza 14B/8, 58-200 Dzierżoniów, Poland
    • E-mail address: biuro@4sm.pl
    • Phone number: +48 608 572 143
  3. These Terms and Conditions are addressed to both Consumers and Entrepreneurs using the Store, unless a given provision states otherwise.
  4. All prices listed in the Store are gross prices (including VAT) expressed in Polish Zloty (PLN) or Euros (EUR) as displayed.

§ 2. DEFINITIONS

  1. Customer – a natural person, a legal person, or an organizational unit without legal personality placing an Order in the Store.
  2. Consumer – a natural person concluding a legal transaction with an entrepreneur not directly related to their business or professional activity.
  3. Sole Trader with Consumer Rights – a natural person concluding a contract directly related to their business activity, when the content of the contract shows that it does not have a professional character for them.
  4. Order – a declaration of intent by the Customer constituting an offer to conclude a Sales Contract for a Product with the Seller.
  5. Account – a digital service providing the Customer with individual access to the Store panel.

§ 3. PLACING AND FULFILLING ORDERS

  1. Orders can be placed via the Store website 24 hours a day, 7 days a week.
  2. To place an Order, the Customer selects the desired Product, adds it to the cart, completes the order form, and selects the payment and delivery methods.
  3. Reading and accepting these Terms and Conditions is a required condition for placing an Order.
  4. The sales contract is concluded upon confirmation of acceptance of the Order for processing by the Seller sent via e-mail to the address provided by the Customer.

§ 4. PAYMENTS AND DELIVERY

  1. The Store offers the following payment methods:
    • Electronic payments and credit/debit card payments via Tpay.
    • Mobile payments BLIK.
    • Traditional bank transfer to the Seller’s bank account.
  2. Delivery of Products is available within Poland and selected European Union countries.
  3. Delivery costs are specified during the ordering process and depend on the selected delivery method and shipment dimensions.
  4. Order processing time ranges from 2 to 5 business days from the receipt of payment or order placement.

§ 5. RIGHT OF WITHDRAWAL (RETURNS)

  1. A Consumer and a Sole Trader with Consumer Rights have the right to withdraw from the sales contract without giving any reason within 14 days from taking possession of the Product.
  2. To exercise the right of withdrawal, the Customer must inform the Seller of their decision by e-mail at biuro@4sm.pl or by written letter to the address of the registered office.
  3. Sending the statement before the deadline is sufficient to meet the 14-day limit.
  4. The returned Product must be sent back to the Seller immediately, no later than 14 days from the day on which withdrawal was declared. Direct costs of returning the Product shall be borne by the Customer.
  5. The Seller shall refund all payments received from the Customer within 14 days of receiving the statement of withdrawal. The Seller may withhold the refund until receiving the Product back or receiving proof of return.
  6. The right of withdrawal does not apply to contracts specified in statutory exclusions (e.g., custom-made or personalized products).

§ 6. COMPLAINTS AND WARRANTY

  1. The Seller is obliged to deliver Products consistent with the contract.
  2. In the event of non-conformity of the Product with the contract, the Customer has the right to file a complaint.
  3. Complaints can be submitted:
    • Electronically by e-mail: biuro@4sm.pl
    • In writing to: ul. H. Sienkiewicza 14B/8, 58-200 Dzierżoniów, Poland.
  4. The complaint should include: Customer name, contact details, description of the defect, date of discovery, and requested remedy.
  5. The Seller will respond to the complaint within 14 days of receipt.

§ 7. PERSONAL DATA PROTECTION

  1. The controller of personal data is THESAN SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.
  2. Personal data is processed for order fulfillment, complaint handling, and (with separate consent) marketing purposes.
  3. Detailed information regarding personal data processing and cookies is available in the Privacy Policy.

§ 8. FINAL PROVISIONS

  1. For matters not covered by these Terms and Conditions, Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.
  2. Any disputes arising between the Seller and a Customer who is a Consumer shall be submitted to the competent common courts.
  3. Disputes between the Seller and a non-Consumer Customer shall be settled by the court having jurisdiction over the Seller’s registered office.
  4. These Terms and Conditions come into force on June 30, 2026.