What data do you store?

When signing up for our newsletter we only need the email address to which we should send our promotions.

How often will I receive an email?

When we introduce a new product or change a promotional campaign. No more often than once a week, usually 1–2 times per month.

Can I unsubscribe from the newsletter?

At any time.

Is there a customer account?

There will be one later. At the start our assortment consists of rarely rotating products. After introducing a wider range of regularly used products, a customer account option will be created for ordering convenience.

How can I place an order?

It is best to send an inquiry by email or via our online store.

When is payment made?

Payment is on or after delivery. This applies to products from our regular offer. For custom-made products, depending on their uniqueness, we require a deposit or full prepayment.

What are the delivery times?

Single items from our offer are usually delivered within a week. For larger quantities or if an item is out of stock, the delivery time is agreed individually. For custom-made products, the delivery time is also agreed individually.

What invoice will I receive?

The sales document complies with European Union tax standards. Purchases are made either at the 0% VAT rate for EU entities or at gross price (choice available). In the latter case the Polish VAT rate of 23% is applied.

What payment methods are accepted?

The most popular is bank transfer. For smaller permitted amounts we accept cash on delivery. We will continuously expand the payment options available in the online store.

What product certification do you have?

Products sold under our supplier’s logo are covered by the manufacturer’s warranty and certification. For our own production we issue a CE declaration of conformity and a certificate consistent with the load tests we have performed.

What if the product is defective?

If the goods are defective within 12 months and this is described in accordance with the AGB, we will replace the product with a new one.

What is the delivery cost?

If the goods are transported by our vehicle, the cost is agreed individually. If the goods are delivered by a freight forwarder, the shipping cost is a separate agreed charge.

Can I cancel an order?

Before dispatch of a standard product at any time. After dispatch but before receipt we charge the transport cost. If the product is made to order, cancellation is handled on an individual basis.